FREQUENTLY ASKED QUESTIONS

Please check the product page for the current availability. If the “ADD TO CART” button is visible, the item is currently available for purchase.

Pre-order and out-of-stock items will ship according to the estimated timeline shown on the product page.

You can check your order status and tracking information through your order confirmation or your amaran account.

If you need further assistance, please contact us at shop@amarancreators.com.

Addresses may be modified before shipment.

Due to sales tax regulations, we cannot change addresses across tax regions.

If the order has already shipped, address changes may incur carrier interception fees.

Before shipment, you may contact us to change the product or model. Any price difference will be charged or refunded based on the actual price difference. If the products are of equal value, no additional charge or refund will apply.

Orders may be canceled before shipment.

If the order has already shipped, cancellation may not be possible and additional shipping, interception, or return costs may apply.

We currently do not support combining or consolidating multiple orders into one shipment.

Note: Regardless of whether you would like to change or cancel your order, please contact us at shop@amarancreators.com, and our team will be happy to assist you.

The amaran Online Store sells and ships products to end-user customers only. You may not commercially distribute, publish, license, or resell any products or services obtained from the amaran Online Store. We reserve the right to cancel your order and refund the original account if we detect one of the following violations before the goods are shipped out or signed for:

• Ordered products exceed the purchase limit with the same amaran account;
• A single account does not violate the purchase restriction, but an individual is determined (through payment account, delivery address, IP address, contact number, or other methods) to be linked to numerous accounts which cumulatively violate the purchase restriction.
• amaran receives notification from the credit card issuer or PayPal that the transaction was somehow fraudulent.
• amaran determines that the purchase was made through improper means or finds evidence that the order was not made legally.

Orders are typically processed and shipped within one (1) business day after the order is placed. Tracking information is usually updated in the evening once the order has been dispatched. Please allow some time for the carrier to scan and update the shipment.

Please note that processing and shipping times are estimates only and are not guaranteed. Delays may occur during holidays, force majeure events, periods of high order volume (such as Black Friday or Cyber Monday), or other unforeseen circumstances. Pre-order and out-of-stock items are excluded and will be shipped according to the estimated timeline provided on the product page.

If you do not receive your tracking number in time, please contact us at shop@amarancreators.com

Once your order has shipped, we will send you tracking information by email.

You can also check your order details through your amaran account.

We currently ship from two U.S. warehouses:

• Nevada (NV)
• Pennsylvania (PA)

Orders are fulfilled based on shipping address and inventory availability. If your order contains multiple items, they may ship separately and arrive at different times.

For orders delivered within the contiguous United States:

• Orders under $50: $5 UPS Ground shipping
• Orders over $50: Free UPS Ground shipping
• UPS 2 Business Day: Additional shipping charges apply

Shipping fees are charged only once per order. If your order contains multiple items that need to be shipped separately, no additional shipping fees will be charged for split shipments

Yes. UPS 2 Business Day shipping is available at checkout where applicable.

Additional shipping charges apply.

No. Local pickup is currently not available.

We currently ship to:

• United States
• Canada

International shipping fees apply.

For international orders, including orders shipped to Canada, the recipient is responsible for any applicable customs duties, import taxes, customs clearance fees, and other charges imposed by the destination country.

Yes. The consignee will be responsible for extra delivery charges if delivery failures are caused by the consignee. Shipment charges for returned products because of order cancellation or package rejection after the goods have been shipped will be at the consignee’s own expense and will be deducted from the refund. Shipment charges for returns without reason will be at the customer’s expense, and will be deducted from the refund.

Please first check the latest tracking information.

If the package remains delayed or there has been no tracking update for an extended period, please contact us at shop@amarancreators.com and we will assist you.

Please contact UPS/FedEx directly to confirm delivery details first. Occasionally, packages may be:

• Delivered to a neighboring address
• Held at a UPS/FedEx access point
• Temporarily misplaced by the carrier

If the problem is not resolved, please contact us first for assistance.

Please contact us as soon as possible and provide:

• Your order number
• Photos of the package and product
• Photos of any visible damage
• Packing list (if something is missing)
• Any other relevant information

Our team will review the issue and assist you with the next steps.

We run multiple promotions throughout the year. Please follow our store updates and announcements for the latest offers.

This program is currently under development. If you can provide a valid tax-exempt certificate, we can process a tax refund accordingly.

Yes. If you require an invoice, please contact us after your order has been delivered, and we will provide one.

Yes.

If you represent a tax-exempt organization, please contact shop@amarancreators.com and provide your tax exemption certificate and let us know the products and quantities you would like to purchase.

Once verified, we will issue a tax-exempt invoice for your order.

Yes.

Eligible items may be returned or exchanged within 14 days of the delivery date, subject to our Returns & Refunds Policy.

Please contact us at shop@amarancreators.com to submit the required RMA request. For more information about the RMA process and return requirements, please refer to our Return & Refund Policy. Once your request is reviewed, our team will provide instructions for returning your item.

If the return is due to a product defect, shipping damage, or an error on our part, amaran will cover the return shipping costs.

For returns due to personal reasons, the customer is responsible for return shipping costs.

A restocking fee may apply if a returned item does not meet the eligibility requirements.

Please retain the original packaging, accessories, and any promotional items.

Returned items will be inspected upon receipt.

If packaging, accessories, or gifts are missing, additional fees may apply.

Once we receive and inspect your returned item, we will process the refund to your original payment method within 3-7 business days.

Please note that the time it takes for the refund to appear in your account may vary depending on your bank or payment provider.

If you have not received your refund after the expected processing time, please contact us at shop@amarancreators.com.

All products include manufacturer warranty coverage.

Warranty duration varies by model. For warranty claims (RMA), please contact us via shop@amarancreators.com for instructions.

Yes, we support product repairs. Please submit a request through our official support page:

https://aputure.com/en-US/pages/contact-support

Our team will provide detailed repair procedures.

Please visit our Help Center for product guides and technical assistance:

Help Center

Please provide:

• Your order number
• Product model
• Serial number, when applicable
• A description of the issue
• Photos or videos, if relevant

Providing complete information helps us assist you more quickly.